# "This transaction cannot be accepted" error

**URL:** <https://www.phphelp.com/t/this-transaction-cannot-be-accepted-error/25337>\
**Category:** Comments and Questions\
**Created:** [July 11, 2016, 5:32pm UTC](https://www.phphelp.com/t/this-transaction-cannot-be-accepted-error/25337 "2016-07-11T17:32:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![organicdeb7](https://www.phphelp.com/user_avatar/www.phphelp.com/organicdeb7/32/1186_2.png) [@organicdeb7](https://www.phphelp.com/u/organicdeb7)\
**Post date:** [July 11, 2016, 5:32pm UTC](https://www.phphelp.com/t/this-transaction-cannot-be-accepted-error/25337/1 "2016-07-11T17:32:27Z")

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We have an error when customers pressing the submit button after entering charge card payment: “This transaction cannot be accepted.” [Authorize.net](http://Authorize.net) support told me to check out API records, but I don’t know where they are. They also suggested to create a new transaction key, however I do not know where to add this key in our cPanel

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**Author:** ![astonecipher](https://www.phphelp.com/user_avatar/www.phphelp.com/astonecipher/32/2797_2.png) [@astonecipher](https://www.phphelp.com/u/astonecipher)\
**Post date:** [July 11, 2016, 6:03pm UTC](https://www.phphelp.com/t/this-transaction-cannot-be-accepted-error/25337/2 "2016-07-11T18:03:57Z")

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a transaction key is for their api, not cpanel.

Is this part of a shopping cart system?