# Cannot log into account

**URL:** <https://www.phphelp.com/t/cannot-log-into-account/33256>\
**Category:** Comments and Questions\
**Created:** [March 20, 2021, 8:53pm UTC](https://www.phphelp.com/t/cannot-log-into-account/33256 "2021-03-20T20:53:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![inferno-prime](https://www.phphelp.com/letter_avatar_proxy/v4/letter/i/7bcc69/32.png) [@inferno-prime](https://www.phphelp.com/u/inferno-prime)\
**Post date:** [March 20, 2021, 8:53pm UTC](https://www.phphelp.com/t/cannot-log-into-account/33256/1 "2021-03-20T20:53:31Z")

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I have not been able to login into my account. The last few times I tried I received a “you cannot log in from this IP address” Error. So I had to make another account, this time though I had to use my VPN just to try and log-on.

Did I do something wrong to deserve this?

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**Author:** ![web1928](https://www.phphelp.com/letter_avatar_proxy/v4/letter/w/ccd318/32.png) [@web1928](https://www.phphelp.com/u/web1928)\
**Post date:** [March 22, 2021, 9:46am UTC](https://www.phphelp.com/t/cannot-log-into-account/33256/2 "2021-03-22T09:46:41Z")

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I just came here to post exactly the same issue.

I am logged in on my Chrome browser, no issue, but I just tried to log in (on same PC) from Firefox and get the message that I cannot log in from this IP address. (UK).

/Danny

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**Author:** ![ErnieAlex](https://www.phphelp.com/letter_avatar_proxy/v4/letter/e/bc8723/32.png) [@ErnieAlex](https://www.phphelp.com/u/ErnieAlex)\
**Post date:** [March 24, 2021, 2:18pm UTC](https://www.phphelp.com/t/cannot-log-into-account/33256/3 "2021-03-24T14:18:50Z")

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Well, researched this a little and Firefox says it is either a cookie or cache issue.  
I am not sure I believe it. But, here is the page on how to fix cookies and clear cache.  
Might be worth trying in Firefox. Let us know… [Firefox Login Issues](https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords)

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**Author:** ![ErnieAlex](https://www.phphelp.com/letter_avatar_proxy/v4/letter/e/bc8723/32.png) [@ErnieAlex](https://www.phphelp.com/u/ErnieAlex)\
**Post date:** [March 24, 2021, 2:20pm UTC](https://www.phphelp.com/t/cannot-log-into-account/33256/4 "2021-03-24T14:20:41Z")

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Also, you can send me your IP addresses and I will see if the site has them blocked. So far this has not been the case. Please do not post here, send it by private message so the world does not know it.  
Thanks!

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**Author:** ![inferno-prime](https://www.phphelp.com/letter_avatar_proxy/v4/letter/i/7bcc69/32.png) [@inferno-prime](https://www.phphelp.com/u/inferno-prime)\
**Post date:** [September 2, 2021, 6:31pm UTC](https://www.phphelp.com/t/cannot-log-into-account/33256/5 "2021-09-02T18:31:11Z")

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Fixed, I will mark it as solved if I can.

Thank you for your help really appreciate it.